Last updated: October 21, 2026
We want every order to be right. If it isn't, here's how we'll fix it.
Return period
Return most items within 30 days of delivery. They must be unused and in their original packaging with all parts, manuals and accessories.
What can't be returned
- Gift cards, eGift cards and memberships
- Opened skin care, supplements and personal care products
- Opened oral care products, mouth tape and retainer accessories
- Used pet beds, toys, collars and grooming tools
Damaged, faulty or incorrect items
Let us know within 7 days of delivery, with your order number and a photo of the problem. We'll replace the item or refund you in full, including original shipping, and pay for the return.
How to return
- Email info@shoppurchasemart.com or call +1 907-272-8424 with your order number (it starts with SPM-) and the item you're returning.
- We'll send a return authorization and instructions within one business day.
- Pack the item securely and ship it with tracking.
Return shipping costs
For change-of-mind returns, you pay the return shipping, and the original shipping charge isn't refunded.
Refund timing
We inspect returns within 3 business days of arrival and refund your original payment method. Your bank may take 5 to 10 business days to show the credit. Refunds reflect any promo code discount. Cash on delivery orders are refunded by bank transfer or check.
Exchanges
Tell us which item you'd like instead when you request a return, and we'll arrange the exchange.
Questions
Call +1 907-272-8424, email info@shoppurchasemart.com or use our contact form.